[Podcast] Managing poor staff performance | Conversations with Prof David Wilkinson

poor staff performance

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Prof David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Mark Lindley (Head of People & Culture at National Skin Cancer Centres) about managing poor staff performance in a medical practice. Continue reading “[Podcast] Managing poor staff performance | Conversations with Prof David Wilkinson”

[Podcast] Managing challenges in busy medical practices | Conversations with Prof David Wilkinson

medical practices

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and National Skin Cancer Centres) to explore some of the challenges faced by medical practice owners and managers. Continue reading “[Podcast] Managing challenges in busy medical practices | Conversations with Prof David Wilkinson”

[Podcast] Managing staff challenges in a medical practice | Conversations with Prof David Wilkinson

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Mark Lindley (Head of People & Culture, National Skin Cancer Centres) about dealing with staff challenges, disruptions and issues in a medical practice. Continue reading “[Podcast] Managing staff challenges in a medical practice | Conversations with Prof David Wilkinson”

[Podcast] Managing patient complaints | Conversations with Prof David Wilkinson

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patient complaints

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and National Skin Cancer Centres) about how to manage patient complaints in a busy medical practice. Continue reading “[Podcast] Managing patient complaints | Conversations with Prof David Wilkinson”

[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson

medical business

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about a key part of a successful medical business: people. Continue reading “[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson”

[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson

patient satisfaction

Welcome to our podcast series on medical business management, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about how to deliver a really high quality skin cancer service for your patients and measure patient satisfaction. Continue reading “[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson”

[4 min watch] What are my medical practice exit strategies?

exit strategies

As the owner of a medical practice, there comes a time in your career where you start to think about what you will do with your practice when it is time to move on. Whether you are looking to retire, step away from the burden of administrative and operational duties, or make a return on your investment, every medical practice owner needs an exit strategy. Continue reading “[4 min watch] What are my medical practice exit strategies?”

Income protection 101 for primary care doctors

Income protection

[PARTNERSHIP] There’s not much you can do without an income. In monetary terms, your ability to earn an income is your biggest asset by far – which is why income protection is so important. As a medical professional when you’re protecting your biggest asset, there are 4 things you need to understand so you know what you’re covered for, and what that means at claim time: Continue reading “Income protection 101 for primary care doctors”

[Podcast] Why and how to integrate skin cancer services to your GP practice | Conversations with Professor David Wilkinson

Welcome to the first podcast in our series on medical business management, Conversations with Professor David Wilkinson! In this opening episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about all things related to setting up and running effective skin cancer services in the primary care setting.
Continue reading “[Podcast] Why and how to integrate skin cancer services to your GP practice | Conversations with Professor David Wilkinson”

[3 min watch] How to manage patient complaints

patient complaints

How can you manage unhappy patients and complaints in your medical practice? In this short video, Paul Elmslie (CEO & Founder of National Skin Cancer Centres) shares his expert advice for solving your patients’ problems and handling complaints in a busy medical practice. Continue reading “[3 min watch] How to manage patient complaints”