[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson

medical business

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about a key part of a successful medical business: people. Continue reading “[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson”

[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson

patient satisfaction

Welcome to our podcast series on medical business management, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about how to deliver a really high quality skin cancer service for your patients and measure patient satisfaction. Continue reading “[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson”

[4 min watch] What are my medical practice exit strategies?

exit strategies

As the owner of a medical practice, there comes a time in your career where you start to think about what you will do with your practice when it is time to move on. Whether you are looking to retire, step away from the burden of administrative and operational duties, or make a return on your investment, every medical practice owner needs an exit strategy. Continue reading “[4 min watch] What are my medical practice exit strategies?”

Income protection 101 for primary care doctors

Income protection

[PARTNERSHIP] There’s not much you can do without an income. In monetary terms, your ability to earn an income is your biggest asset by far – which is why income protection is so important. As a medical professional when you’re protecting your biggest asset, there are 4 things you need to understand so you know what you’re covered for, and what that means at claim time: Continue reading “Income protection 101 for primary care doctors”

[Podcast] Why and how to integrate skin cancer services to your GP practice | Conversations with Professor David Wilkinson

Welcome to the first podcast in our series on medical business management, Conversations with Professor David Wilkinson! In this opening episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about all things related to setting up and running effective skin cancer services in the primary care setting.
Continue reading “[Podcast] Why and how to integrate skin cancer services to your GP practice | Conversations with Professor David Wilkinson”

[3 min watch] How to manage patient complaints

patient complaints

How can you manage unhappy patients and complaints in your medical practice? In this short video, Paul Elmslie (CEO & Founder of National Skin Cancer Centres) shares his expert advice for solving your patients’ problems and handling complaints in a busy medical practice. Continue reading “[3 min watch] How to manage patient complaints”

[4 min watch] Common mistakes to avoid when setting up a skin cancer service

skin cancer practice

What are some common mistakes doctors make when first starting out in skin cancer medicine and getting the services running in their practice? In this short video, Paul Elmslie (CEO & Founder of National Skin Cancer Centres) talks about the common mistakes you can avoid when setting up skin cancer services in your practice. Continue reading “[4 min watch] Common mistakes to avoid when setting up a skin cancer service”

[2 min watch] Starting out in aesthetic medicine: How to get your colleagues’ support

When you start implementing aesthetic services into your general practice or skin cancer clinic, you might initially find it challenging to get your colleagues’ support. In this short video, Skin Cancer & Aesthetic Doctor Dianne King shares her experiences with starting out in aesthetic medicine and offers some advice for gaining the support of your team.

Continue reading “[2 min watch] Starting out in aesthetic medicine: How to get your colleagues’ support”

[WEBINAR] 2020 CommBank GP Insights Report

GP Insights Report

In this webinar, CommBank presents its 2020 GP Insights Report, helping doctors and practice owners to gain important insights into patient satisfaction, practice loyalty, and areas that drive patient measurement of quality of care. Continue reading “[WEBINAR] 2020 CommBank GP Insights Report”

[1 min watch] How to get referrals and recommend skin checks to patients

In order to get referrals for skin cancer checks from your colleagues, it’s essential to gain their confidence that you can manage the work. In this short video, Matt Woollard (Chief Operating Officer, National Skin Cancer Centres) provides an insight into how to get referrals and recommend skin checks to patients.

Continue reading “[1 min watch] How to get referrals and recommend skin checks to patients”