[Podcast] How doctors’ percentage fees affect their income

percentage fees

Do doctors’ percentage fees actually matter? In this latest episode of the HealthCert Education podcast, Paul Elmslie (Founder & CEO, HealthCert Education and National Skin Cancer Centres) speaks with Matt Woollard (Business Director, National Skin Cancer Centres) about how doctors’ percentage fee structures affect the income of both doctors and medical practices. Continue reading “[Podcast] How doctors’ percentage fees affect their income”

[Podcast] The Practice Manager’s impact on the clinic’s performance

Practice Manager

In this latest episode of the HealthCert Education podcast, Paul Elmslie (Founder & CEO, HealthCert Education and National Skin Cancer Centres) speaks with Mark Lindley (Head of People & Culture, National Skin Cancer Centres) about the role of a Practice Manager in a medical clinic.
Continue reading “[Podcast] The Practice Manager’s impact on the clinic’s performance”

[Podcast] Medicare billing & records | Conversations with Prof David Wilkinson

Medicare billing

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Prof David Wilkinson (Chief Medical Officer, National Skin Cancer Centres) speaks with Matt Woollard (Director of Business Development in Operations, National Skin Cancer Centres) about how to manage Medicare billing and records in a medical practice. Continue reading “[Podcast] Medicare billing & records | Conversations with Prof David Wilkinson”

[Podcast] Recruiting staff for your medical practice | Conversations with Prof David Wilkinson

recruiting staff

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Prof David Wilkinson (Chief Medical Officer, National Skin Cancer Centres) speaks with Mark Lindley (Head of People & Culture, National Skin Cancer Centres) about how to recruit staff for your medical practice. Continue reading “[Podcast] Recruiting staff for your medical practice | Conversations with Prof David Wilkinson”

[Podcast] Managing poor staff performance | Conversations with Prof David Wilkinson

poor staff performance

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Prof David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Mark Lindley (Head of People & Culture at National Skin Cancer Centres) about managing poor staff performance in a medical practice. Continue reading “[Podcast] Managing poor staff performance | Conversations with Prof David Wilkinson”

[Podcast] Managing challenges in busy medical practices | Conversations with Prof David Wilkinson

medical practices

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and National Skin Cancer Centres) to explore some of the challenges faced by medical practice owners and managers. Continue reading “[Podcast] Managing challenges in busy medical practices | Conversations with Prof David Wilkinson”

[Podcast] Managing staff challenges in a medical practice | Conversations with Prof David Wilkinson

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Mark Lindley (Head of People & Culture, National Skin Cancer Centres) about dealing with staff challenges, disruptions and issues in a medical practice. Continue reading “[Podcast] Managing staff challenges in a medical practice | Conversations with Prof David Wilkinson”

[Podcast] Managing patient complaints | Conversations with Prof David Wilkinson

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patient complaints

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and National Skin Cancer Centres) about how to manage patient complaints in a busy medical practice. Continue reading “[Podcast] Managing patient complaints | Conversations with Prof David Wilkinson”

[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson

medical business

Welcome to this podcast series, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about a key part of a successful medical business: people. Continue reading “[Podcast] Optimising people and culture in a medical business | Conversations with Prof David Wilkinson”

[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson

patient satisfaction

Welcome to our podcast series on medical business management, Conversations with Professor David Wilkinson! In this episode, Professor David Wilkinson (Deputy Vice-Chancellor at Macquarie University) speaks with Paul Elmslie (Founder and CEO of HealthCert Education and the National Skin Cancer Centres) about how to deliver a really high quality skin cancer service for your patients and measure patient satisfaction. Continue reading “[Podcast] Measuring patient satisfaction | Conversations with Professor David Wilkinson”