[WEBINAR] Do you know how to turn a dissatisfied patient into a happy patient?

Do you know how to turn a dissatisfied patient into a happy patient? In this month’s webinar with our CEO Paul Elmslie, we shared the best approaches for turning dissatisfied patients into happy ones, with tips on how you can measure the NPS score of your practice.

Optimising the patient experience and retaining customers is key to growing your practice and generating valuable word-of-mouth referrals. Feedback that reflects poorly on your business can negatively affect your Net Promoter Score (NPS) – an index that measures the willingness of customers to recommend your services to others. So how can you measure the NPS in your practice and turn a dissatisfied patient into a happy one? Paul provides real-time expert advice on these pressing questions in this month’s webinar.

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Watch the full webinar recording now

View previous webinars with Paul.


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Courses in Skin Cancer Medicine:
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Courses in Skin Cancer Surgery:
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Online courses in Dermoscopy:
Trimester 1: Jan Trimester 2: May | Trimester 3: Sep

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