[WEBINAR] Do you know how to turn a dissatisfied patient into a happy patient?

Do you know how to turn a dissatisfied patient into a happy patient? In this month’s webinar with our CEO Paul Elmslie, we shared the best approaches for turning dissatisfied patients into happy ones, with tips on how you can measure the NPS score of your practice.

Optimising the patient experience and retaining customers is key to growing your practice and generating valuable word-of-mouth referrals. Feedback that reflects poorly on your business can negatively affect your Net Promoter Score (NPS) – an index that measures the willingness of customers to recommend your services to others. So how can you measure the NPS in your practice and turn a dissatisfied patient into a happy one? Paul provides real-time expert advice on these pressing questions in this month’s webinar.

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Watch the full webinar recording now

View previous webinars with Paul.

Interested in skin cancer medicine?

The HealthCert Professional Diploma programs offer foundation to advanced training in skin cancer medicine, skin cancer surgery or dermoscopy and provide an essential step towards subspecialisation. All programs are university quality-assured, CPD-accredited and count towards multiple Master degree pathways and clinical attachment programs in Australia and overseas. The programs are delivered online and/or face-to-face across most major cities of Australia.

Courses in Skin Cancer Medicine:
Melbourne | Adelaide | Gold Coast | Brisbane | Perth | Sydney | Online

Courses in Skin Cancer Surgery:
Melbourne | Adelaide | Gold Coast | Brisbane | Perth | Sydney

Online courses in Dermoscopy:
Trimester 1: Jan Trimester 2: May | Trimester 3: Sep

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